Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

Since August 2021 we have run an appointments-based system to keep our volunteers and clients safe.

Under the new system, a voucher can only be redeemed with an appointment.

We work with local agencies in order to provide the most appropriate help for your circumstances. If they feel you are struggling to put food on the table, they will issue you with a food bank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include Islington Council, local housing associations and Help on Your Doorstep.

1. Get in touch with us.

If you call or email our food bank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and supply you with a food bank voucher where appropriate.

3. Book a time slot to visit the food bank. 

When you receive your food bank voucher, the referral agency will book you a time slot to visit the food bank and discuss any dietary needs you may have. This will allow our volunteers to prepare your parcel of three days of emergency food in advance, and limit the number of clients visiting at once, keeping everyone safer. We will only be able to provide you with a food parcel if you have an appointment, even if you have a voucher.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.





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